Privacy Policy — jl15 Casino

1 Introduction

jl15 Casino ("jl15," "we," "us," or "our") is committed to protecting the privacy and personal data of all players and visitors who use the jl15 Casino platform at jl15.app (the "Platform"). This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.

This Policy applies to all users of the jl15 platform, including registered players, prospective players who browse the Platform without registering, and any other individuals whose personal data jl15 Casino processes in connection with the operation of the Platform.

We encourage you to read this Policy carefully and in full. If you have any questions about how jl15 Casino handles your personal data, please contact our Data Protection Officer using the contact details provided in Section 15 of this Policy.

2 Data Controller

For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, jl15 Casino is the personal information controller responsible for the personal data collected through the jl15 platform.

jl15 Casino operates within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR) and complies with all applicable Philippine data protection laws, including the Data Privacy Act of 2012 (RA 10173) and the regulations issued by the National Privacy Commission (NPC).

Our designated Data Protection Officer (DPO) can be contacted at [email protected] for all data privacy-related enquiries, requests, and complaints.

3 Personal Data We Collect

jl15 Casino collects the following categories of personal data from players and users of the Platform:

jl15 Casino does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. Where sensitive personal information is collected (such as government ID numbers), it is handled with the highest level of security and access controls.

4 How We Collect Your Data

jl15 Casino collects personal data through the following means:

• Direct Collection: Information you provide when registering a jl15 account, completing identity verification, making deposits or withdrawals, contacting our support team, or participating in promotions.
• Automated Collection: Technical data collected automatically when you access the jl15 platform, including through cookies, web beacons, log files, and similar tracking technologies. See Section 8 for more details on cookies.
• Third-Party Sources: Identity verification data from third-party KYC service providers; fraud prevention data from security partners; payment verification data from GCash, PayMaya/Maya, and Philippine banking partners.
• Regulatory Sources: Information received from PAGCOR or other Philippine regulatory authorities in connection with our compliance obligations.

5 How We Use Your Personal Data

jl15 Casino uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your jl15 account, including processing your registration, verifying your identity and age, and managing your account settings.
• Service Delivery: To provide you with access to jl15 Casino's games, sports betting, and other platform features; to process your deposits and withdrawals; and to deliver bonuses and promotions you have opted into.
• Security and Fraud Prevention: To monitor your account for suspicious activity, prevent unauthorized access, detect and investigate fraud, and protect the integrity of the jl15 platform.
• Regulatory Compliance: To comply with our obligations under Philippine law, including PAGCOR licensing requirements, anti-money laundering (AML) regulations under Republic Act 9160 (as amended), and the Data Privacy Act of 2012.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behavior, to enforce self-exclusion and deposit limit requests, and to provide responsible gaming support to players who need it.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance through our 24/7 support team.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and security of the jl15 platform for all Filipino players.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent to receive such communications. You may withdraw your consent at any time by contacting our support team.

6 Legal Basis for Processing

jl15 Casino processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your jl15 account, process transactions, and deliver the gaming services you have registered to use.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing conditions, AML obligations under RA 9160, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for jl15 Casino's legitimate interests in operating a secure, fair, and commercially viable gaming platform — including fraud prevention, security monitoring, and platform analytics — provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities, such as sending marketing communications or using non-essential cookies, jl15 Casino relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7 Sharing Your Personal Data

jl15 Casino does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and in accordance with this Policy:

• Identity Verification Providers: Third-party KYC and age verification service providers who assist jl15 Casino in verifying the identity and age of registered players as required by PAGCOR regulations.
• Payment Service Providers: GCash, PayMaya/Maya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for the purpose of processing deposits and withdrawals. These providers are bound by their own privacy policies and applicable Philippine financial regulations.
• Fraud Prevention and Security Partners: Third-party security and fraud detection service providers who assist jl15 Casino in identifying and preventing fraudulent activity on the Platform.
• Regulatory Authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine government authorities where disclosure is required by law, court order, or regulatory direction.
• Technology and Hosting Providers: Cloud hosting, data storage, and IT infrastructure providers who process personal data on behalf of jl15 Casino as data processors under written data processing agreements that require them to maintain appropriate security standards.
• Professional Advisers: Legal counsel, auditors, and compliance consultants who require access to personal data in the course of providing professional services to jl15 Casino, subject to professional confidentiality obligations.

8 Cookies and Tracking Technologies

jl15 Casino uses cookies and similar tracking technologies on the jl15 platform to enhance your user experience, maintain session security, and gather analytics data. The following types of cookies may be used:

• Strictly Necessary Cookies: These cookies are essential for the jl15 platform to function correctly. They enable core features such as account login, session management, and security verification. These cookies cannot be disabled without affecting platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised information about how players use the jl15 platform, such as which pages are visited most frequently and how long sessions last. This data helps jl15 Casino improve the platform experience for all Filipino players.
• Functional Cookies: These cookies remember your preferences and settings on the jl15 platform, such as your preferred language, game display settings, and notification preferences.
• Marketing Cookies: With your consent, jl15 Casino may use cookies to deliver relevant promotional content and track the effectiveness of marketing campaigns. You may opt out of marketing cookies at any time through your browser settings or by contacting our support team.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jl15 platform. For more information on managing cookies in your browser, refer to your browser's help documentation.

9 Data Security

jl15 Casino implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the jl15 platform is encrypted using industry-standard SSL/TLS protocols to prevent interception during transmission.
• Secure Data Storage: Personal data is stored on secure servers with restricted access controls. Access to personal data is limited to authorised jl15 personnel who require it to perform their job functions.
• Two-Factor Authentication: jl15 Casino supports and encourages the use of two-factor authentication (2FA) on all player accounts to provide an additional layer of protection against unauthorised access.
• Regular Security Audits: jl15 Casino conducts regular security assessments and penetration testing to identify and address potential vulnerabilities in the Platform's infrastructure.
• Staff Training: All jl15 Casino personnel who handle personal data receive regular training on data protection obligations and security best practices.
• Incident Response: jl15 Casino maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, jl15 Casino will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.

10 Data Retention

jl15 Casino retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:

• Account Data: Retained for the duration of your active jl15 account and for a period of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements and applicable Philippine financial regulations.
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five (5) years from the date of the transaction, as required under Philippine AML regulations.
• Identity Verification Documents: KYC documents are retained for five (5) years following account closure or the completion of the transaction for which verification was required.
• Gaming Records: Game history and wagering records are retained for five (5) years to support dispute resolution and regulatory compliance.
• Communications Data: Support communications and correspondence are retained for three (3) years from the date of the last interaction.
• Marketing Data: Where you have consented to receive marketing communications, your contact details for marketing purposes are retained until you withdraw your consent or request deletion.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with jl15 Casino's data disposal procedures.

11 Your Data Privacy Rights

As a data subject under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by jl15 Casino:

• Right to Be Informed: You have the right to be informed about how jl15 Casino collects, uses, and processes your personal data — which is the primary purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data that jl15 Casino holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data that jl15 Casino holds about you. You may update certain account information directly through your jl15 account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jl15 Casino's legal obligations to retain certain data under Philippine law.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on jl15 Casino's legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another personal information controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that jl15 Casino has violated your data privacy rights under Philippine law.

To exercise any of the above rights, please contact jl15 Casino's Data Protection Officer at [email protected]. We will respond to all verified data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

12 Children's and Minors' Privacy

jl15 Casino is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. The minimum legal age for casino-style gambling in the Philippines is 21 years, as prescribed under applicable Philippine law and PAGCOR regulations.

If jl15 Casino becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any funds deposited by a minor will be handled in accordance with applicable Philippine law.

If you are a parent or guardian and believe that your child under the age of 21 has registered an account or provided personal data to jl15 Casino, please contact us immediately at [email protected] so that we can take appropriate action.

13 Third-Party Links and Services

The jl15 Casino platform may contain references to third-party services, such as payment providers (GCash, PayMaya/Maya, Philippine banks) and game software providers. These third parties operate their own platforms and privacy policies, which are independent of jl15 Casino's Privacy Policy.

jl15 Casino is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the jl15 platform.

When you use a third-party payment service such as GCash or PayMaya/Maya to fund your jl15 account, your financial data is processed by that third-party provider in accordance with their own terms and privacy policy. jl15 Casino receives only the transaction confirmation and reference data necessary to credit your account.

14 Changes to This Privacy Policy

jl15 Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made to this Policy, jl15 Casino will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date.
• Notify registered players via their registered email address or Philippine mobile number at least seven (7) days before the changes take effect, where the changes materially affect how we process your personal data.

Your continued use of the jl15 platform after the effective date of any amendment to this Privacy Policy constitutes your acknowledgment of the updated Policy. We encourage you to review this page periodically to stay informed of how jl15 Casino protects your personal data.

15 Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or jl15 Casino's handling of your personal data, please contact our Data Protection Officer through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the jl15 Casino platform.

Our Data Protection Officer and support team are available around the clock to assist Filipino players with all data privacy-related enquiries. We aim to acknowledge all written requests within two (2) business days and to provide a substantive response within fifteen (15) business days.

If you are not satisfied with jl15 Casino's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the government body responsible for administering and enforcing the Data Privacy Act of 2012.